TERMS OF SERVICE – SCOOM

Version 1.0 | Last Updated: 6 April 2026

Operated by Praveen Kumar Kotoju, trading as NEXORA (Sole Proprietorship), a registered business in India.

Agreement to Terms

By clicking “Continue” or otherwise accessing or using the Scoom mobile application (“Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

Definitions

“Scoom”, “Platform”, or “Service”: The mobile application operated by NEXORA (Sole Proprietorship).

“User”: Any individual who accesses the Platform to place food orders or book event tickets.

“Food Vendor”: The college canteen or vendor that lists items and fulfills food orders on the Platform.

“Event Organizer”: The college club, department, or authorized student body that creates and manages events listed on the Platform.

1. Nature of Service & Facilitator Status

1.1 Marketplace Facilitator

Scoom is a technology-driven marketplace as defined under the Consumer Protection (E-commerce) Rules, 2020. We connect Users with college Food Vendors and Event Organizers.

1.2 Intermediary Role

Scoom provides the platform and does not itself prepare food or operate events. Food preparation, hygiene (including FSSAI compliance), and event management are the sole responsibility of the respective Vendors and Organizers. Users must review available ingredient and allergen information before ordering. Scoom is not liable for allergic reactions — the Food Vendor remains solely responsible for ingredient accuracy and food safety.

1.3 Contract Formation & Order Acceptance Timeouts

A binding contract for services is formed only when the respective Vendor or Organizer accepts your order. Prior to such acceptance, the transaction is considered a Pending Request.

• Food Orders: Users may cancel a food order at any time before the Food Vendor accepts it. If a Food Vendor does not accept or reject a food order within a reasonable time, Scoom may cancel the order and initiate a full refund to the User.

• Event Ticket Bookings: Event ticket bookings are confirmed immediately upon successful payment unless the event is cancelled or rescheduled by the Platform.

1.4 Vendor & Organizer Liability

Food Vendors and Event Organizers are solely responsible for their respective services — including food safety, hygiene, FSSAI compliance, event planning, scheduling, and execution — and agree to indemnify Scoom against any claims, damages, or losses arising from food safety violations, hygiene failures, FSSAI non-compliance, or event mismanagement.

2. Payments & Fund Facilitation

2.1 Payment Processing & Vendor Settlement

Payments are facilitated by Razorpay, an RBI-authorized Payment Service Provider. Scoom collects payments into its merchant account. Scoom does not store PAN, CVV, or UPI PINs; such data is handled and tokenized by Razorpay.

Disbursements to Food Vendors and Event Organizers are made periodically. Scoom receives payments first and disburses net vendor amounts after reconciliation. Vendor settlement frequency will be communicated to Vendors through the Vendor dashboard. Scoom is not responsible for settlement timing between Vendors and their own banking partners.

2.2 Platform & Convenience Fees

Scoom may charge a convenience fee or platform fee on orders and ticket bookings. Where applicable, any such fee will be transparently displayed at the checkout screen before payment is confirmed. Fee structures may vary by vendor, event, or order value and are subject to change. The applicable fee for each transaction will always be visible at checkout before payment.

2.3 Transaction Failures

Scoom is not liable for failed or pending transactions caused by bank downtime, network latency, or UPI provider issues. Where a payment is debited but the order fails, Scoom will assist in reconciling the transaction with the payment service provider.

3. Cancellations & Refunds

3.1 Order Cancellation & Finality

For food orders, Users may cancel their order at any time before the Food Vendor accepts it. The cancel option is available in the app until the order status changes to Accepted. Once the Food Vendor accepts the order, the order is final and cannot be cancelled or refunded by the User.

For event ticket bookings, all bookings are final immediately upon successful payment and cannot be cancelled by the User except as described in Section 3.2.

At the point of checkout, the following disclosures are presented before payment is processed:

Food orders: “You can cancel this order until the vendor accepts it. Once accepted, the order is final.”

Event tickets: “Event tickets are final and non-refundable. Entry is subject to Organizer rules.”

3.2 Refund Exceptions

Full refunds are initiated by Scoom only in the following circumstances:

• (a) The User cancels a food order before the Food Vendor accepts it.

• (b) The Food Vendor rejects the order or does not accept it within a reasonable time.

• (c) An event is cancelled or rescheduled by more than 24 hours from the original date and time. Users will be notified via in-app notification of any such change. Refunds will be processed within 5–10 business days via Razorpay.

3.3 Quality Complaints

Issues relating to food quality or safety should be reported as soon as reasonably practicable, and ideally within 24 hours, via support@nexorasoftware.in with supporting evidence where available (such as order ID and photographs). Scoom will review the complaint with the respective Food Vendor and may initiate a refund if warranted. The Food Vendor remains solely liable for food safety and quality.

3.4 Food Pickup Responsibility

Once an order is marked Ready for Pickup by the Food Vendor, responsibility for collection lies with the User. Scoom is not liable for uncollected orders.

3.5 Refund Processing Time

Verified refunds are initiated by Razorpay and typically reflect within 5–10 business days depending on the User’s bank or payment provider. In some cases (chargebacks, UPI or NEFT delays), refunds may take longer. Scoom will notify Users of any delays and provide a reconciliation reference upon request.

3.6 Chargebacks & Fraud

If a User files a bank chargeback, Scoom will investigate and contest or accept the chargeback based on available evidence (order logs, vendor records, photographs). Repeated fraudulent chargeback claims will result in immediate account suspension and may result in legal action.

3.7 Statutory Record Retention

Scoom retains transaction records and payment metadata for a minimum of 7 years to comply with GST and Income Tax statutory requirements, or longer if required by applicable law.

4. User Conduct & Ticket Policy

4.1 Prohibited Acts

Users agree not to engage in any of the following:

• Placing fraudulent or fake orders.

• Misrepresenting identity or college affiliation.

• Interfering with platform security, reverse engineering the app, or scraping data.

• Abusing, harassing, or threatening Food Vendors, Event Organizers, or Scoom staff.

• Reselling or sharing event tickets obtained through the Platform.

4.2 Ticket Validation & QR Codes

Each event ticket is associated with a single-use QR code. Upon scanning at the venue, the QR code is marked as consumed in the backend and cannot be reused. Sharing ticket screenshots is strictly prohibited; the first valid scan at entry will be honoured and subsequent scans of the same code will be rejected. In the event of duplicate scan attempts or technical errors at entry, the Event Organizer and Scoom will review entry logs to resolve the dispute. Users are advised to carry valid photo ID at events. Scoom reserves the right to deny entry where misuse or ticket sharing is suspected.

4.3 Suspension & Appeals

Violation of these rules may result in account suspension. Suspended users may appeal by contacting support@nexorasoftware.in. Scoom will review appeals and respond within 48 hours.

4.4 Event Organizer Authority

Event entry policies, seating arrangements, venue rules, and attendee conduct are determined solely by the Event Organizer. Scoom is not liable for entry denials resulting from a User’s failure to comply with the Organizer’s venue rules or security protocols. Scoom is also not liable for mid-event terminations caused by attendee conduct, venue conditions, or decisions made by institutional authorities.

5. Liability, Institutional Authority & Force Majeure

5.1 Limitation of Liability

To the maximum extent permitted by applicable law, Scoom’s total liability for any claim arising from use of the Platform shall not exceed the value of the specific order or ticket in dispute.

5.2 Institutional Decisions

Scoom operates within participating educational institutions. Decisions by college administrations — including campus lockdowns, vendor restrictions, or platform access suspension — are outside the control of Scoom. Scoom shall not be held responsible for disruptions resulting from such decisions. In cases where institutional decisions affect paid orders or event bookings, Scoom will honour refunds for orders placed but not fulfilled prior to suspension.

5.3 Force Majeure

Scoom is not liable for failures caused by events beyond its reasonable control, including internet outages, payment platform failures or strikes, natural disasters, campus policy changes, or college-enforced closures.

6. Platform Moderation & Availability

6.1 Platform Moderation

Scoom reserves the right to review, suspend, or remove any food listing, vendor account, event listing, or platform content that violates applicable laws, institutional policies, or these Terms of Service. Scoom may take such action without prior notice where reasonably necessary to protect Users, comply with legal obligations, or maintain platform integrity.

6.2 Platform Availability

Scoom does not guarantee uninterrupted service availability. The Platform may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control. Estimated food preparation and event timing communicated through the Platform are indicative only and may vary based on vendor capacity and conditions outside Scoom’s control. Scoom will endeavour to provide advance notice of planned downtime via in-app notification where reasonably practicable.

7. Account Security & Termination

You are responsible for maintaining the confidentiality of your OTP and account credentials. Scoom will not be liable for unauthorized transactions resulting from User negligence.

Scoom reserves the right to suspend or terminate accounts for fraudulent activity or material breach of these Terms. Upon termination:

• Pending orders at the time of termination will be reviewed, and refunds initiated where the order was not fulfilled.

• Event tickets held by a terminated account will be reviewed on a case-by-case basis.

• Statutory transaction records will be retained as required by applicable law.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from or related to these Terms shall be subject to the jurisdiction of courts in Karimnagar, Telangana, without prejudice to applicable consumer protection forum rights under the Consumer Protection Act, 2019.

9. Grievance Officer

In compliance with the Consumer Protection (E-commerce) Rules, 2020, and the Information Technology Act, 2000:

Legal Entity: NEXORA (Sole Proprietorship)

Platform: Scoom

Grievance Officer: Praveen Kumar Kotoju

Email: support@nexorasoftware.in

Address: H.No.: 8-7-301/2/F, Kothirampur, Karimnagar, Telangana – 505001

Acknowledgment: Within 48 hours of receipt.

Resolution: Within 30 days of receipt.

10. Severability & Changes

10.1 Severability

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.

10.2 Changes to These Terms

Scoom may update these Terms from time to time. Material changes will be communicated via in-app notification at least 15 days before taking effect. Continued use of the Platform after such notice constitutes acceptance of the revised Terms.

This document, read with the Scoom Privacy Policy (Version 1.0), constitutes the complete agreement between the User and NEXORA (Sole Proprietorship).